What membership options are available?

You can choose from a wide variety of membership passes designed to suit your lifestyle. Whether you're looking to pay monthly to only use the gym, or attend fitness classes and enjoy our swimming pool, we've got something to suit you. Our Pay-As-You-Go sessions are ideal if you do not want to commit to a monthly pass or you know your attendance will not be as frequent. For more information, please visit membership information page here.

Are all classes free?

The vast majority of our fitness classes are free as part of fitness pass, but some speciality classes such as Archery Opem Shoots, incur a small concessionary charge.

What is the difference between annual membership and club membership?

Annual membership is for individuals wishing to use our fitness facilities at concessionary rates or as part of their monthly passes. Some discounts are available on facility hire such as badminton or table tennis hire.

Club membership holders receive concessionary club rates on large facility hire such as sports hall or 3G pitch hire.

How old do I have to be to join?

A member must be at least 18 years old at the time of acquiring the membership. Under 16s can acquire membership with a signed parental consent.

What option do I have when using the gym as a member?

You can attend the gym on a Pay-As-You-Go basis for £4 each or purchase one of our Monthly Passes (valid for 30 days) and attend the gym as many times you'd like. All Monthly Passes are non-drect debit, therefore, there is no commitment to carry on monthly once the pass expires.

Do you offer day passes? Can I try the gym for free?

We offer day passes for non-members wishing to try the gym out before acquiring membership. We do not offer free trials.

As a member can I bring a guest with me to the gym?

The use of the fitness suite is for Aspire members only. However, we offer day passes for non-members wishing to try the gym out before acquiring membership.

Please note, Personal Trainers need to have a contract with Aspire@Southfields in order to train at our gym. Your membership can be cancelled if this not followed.

How do I book a class?

Simply go to a fitness class page you wish to book, select ‘Book Now’ button next to desired day/time of a class and follow steps to payment to finalise the booking.

Do I have to be a member to attend your fitness classes?

Absolutely not, all our fitness classes as well as other services (except gym) are for non-members. Acquiring membership, however, enables you to use our services at concessionary rates.

I'm a member but unable to receive concession when booking online, why is that?

If you have created an account before acquiring the annual membership then you should have the access to concession prices for all Aspire fitness classes.

It instance that you created an online account before acquiring membership, the account that you created has no connection with the membership account. Please contact us to arrange an online access for you, either by email on enquiries@aspiresouthfields.com or telephone on 020 8875 2603.

What is your cancellation policy?

Any events which are not limited to courses, classes and activities require 72 hour written notice for the cancellation to be fully refundable. Refunds are not processed at the time of cancellation and are issued at a time suitable for us and usually after the course, class or activity has finished.

When can my child start group swimming lessons at Aspire?

We take children from 4 years of age. It is the age when most children are confident and independent enough to be given instructions by a coach without needing a parent present in the water for support. We find this is the fastest way to develop independent swimming at a young age.

What are your swimming levels/ability level guidelines?

We offer classes for all abilities, simply follow our ability level guidelines to select the most suitable class for your child when signing up to our waiting list. It may be necessary for your child to attend a free swimming assessment before enrolling onto a course.

Non-Swimmer

• Have no knowledge on the different strokes/techniques
• Have never blown bubbles/reluctant to put face in the water
• Can only move around the pool with support or with floats

Beginner

• Enter water safely
• Blow bubbles/comfortable with water showered from overhead
• Can swim with/without the use of floats on front and back for at least 2 – 5 metres
• Can float on front and back for at least 5 seconds

Improver 1

• Can confidently jump into the water of a minimum depth of 1 metre
• Can swim on front and back for at least 5 – 10 metres without support or floats
• Starting to rhythmically blow bubbles
• Exit water safely without support

Improver 2

• Can swim 20 – 25 metres on front and back with good technique
• Can push and glide with an understanding on breaststroke

Advanced 1

• Swim 25 metres and above with very good technique on front and back
• Performing breaststroke in correct routine
• Have an understanding on butterfly
• Tread water for more than 30 seconds

Advanced 2

• Completely confident swimming over 25 metres on front/back/breaststroke and butterfly with very good technique
• Starting to achieve their challenges

How many children are in each class?

Non-Swimmer classes have a maximum of 6 children per instructor. Beginner and Improver 1 classes have a maximum of 7 children per instructor. Improver 2, Advanced 1 & 2 classes have 8 children per instructor.

Why is it important for them to learn to swim?

Unlike other sports, swimming is a vital life skill. Not only will it develop fitness but it could save your child’s life. We don’t just teach the children to swim, we teach them to be the best swimmers they can possibly.

How qualified are the swimming instructors?

All our swimming teachers have a minimum Level 2 Teaching Swimming Qualification (ASA or equivalent). Furthermore, all our instructors carry out practical competency assessment before they start the work at our centre to ensure they meet our teaching criteria. We are proud to say that few of our teachers have over 20 years of teaching experience.

How do I re-enrol for the next term?

Nearer the end of the term, we email all the parents with all the re-enrolment dates and inform them that they can contact us to find out about their child’s level via phone or email.

Shortly after, another email is sent out with the rebooking link which you can choose to follow in order to rebook.

The process of re-booking is not automatic as you are expected to commit to only one termly payment and if you do not want to continue with us, you simply do not rebook for the next term.

How quickly will my children learn to swim?

This is a very tricky question to answer but one we get asked a lot. Each child will progress at their own rate so some are noticeably quicker than others at taking to the water.

What we can promise is that your child will progress noticeably quicker with us than they would with their school as the structure of our lessons ensures children are taught in small sized groups that enable teachers to effectively instruct yet maintain social aspect of lessons that motivates and challenges children in the group.

Do you still award swimming badges to children? Why?

We give every single student in our group swimming lessons an opportunity to achieve badge and a certificate which follows the national Swim England curriculum. We do this at the end of each term to reward the children for all of their hard work.

The purchase of both, badge and certificate is optional and it costs only £3 (available to purchase at reception).

My child's scared of the water, how can I encourage them to swim?

It is very common for children to be apprehensive or even scared of swimming. The unknown can be very frightening for them, but our teachers can get them to believe in themselves very quickly. There are a lot of things you can do at home to encourage water confidence: making bath time fun; picking up toys from the bottom of the bath; and going swimming as a family as much as possible. Of course, showing how comfortable you as parents are in the water is a great start too.

How do you ensure my child’s safety on your poolside?

Majority of our teachers hold a suitable lifesaving qualification when a designated lifesaver (e.g. lifeguard) is not present. If a swimming teacher does not hold a lifesaving qualification, a qualified lifesaver will be present on poolside at all times.

When teaching in the water, there must always be at least one person on the poolside who is competent to respond during emergencies and we can assure you that as a community leisure centre, safety compliance is of the utmost importance to us.

Changing rooms during swimming lessons seem very busy at times, is there any other place my child can change in time for their lesson?

To tackle this issue, we have made both female and male changing rooms gender-neutral during swimming lesson period between 16:00 – 18:15, Monday to Friday only.

However, adherence to gender-specific changing rooms needs to be followed outside of these times.

What temperature is your pool?

Our swimming pool temperature averages 30 degrees Celcius to accommodate people of all ages, including babies and newborns.

What are your swimming pool admission rules?

1. Under 8's and non-swimmers under 16 must be accompanied by a competent adult swimmer.
2. No more than two under 8's or non-swimmers under 16 to each competent adult swimmer. Children under 4 must be accompanied on a 1-2-1 ratio by a competent adult swimmer.
3. The competent adult swimmer must actively supervise under 8's and non-swimmers under 16.
4. Under 8's and all non-swimmers must remain in shallow water.
5. We strongly recommend that under 8's and all non-swimmers should use armbands and/or an appropriate buoyancy aid. If you are a non-swimmer over the age of 16, we recommend that for your safety a competent adult swimmer should accompany you in the water.

How do I know if the pool is open?

Please check our live Swimming Timetable page for all scheduled sessions and any cancellations. Alternatively, follow and subscribe to our service twitter page @AspireUpdates for all service updates.

Changing rooms during swimming lessons seem very busy at times, is there any other place my child can change in time for their lesson?

To tackle this issue, we have made both female and male changing rooms gender-neutral during swimming lesson period between 16:00 – 18:15, Monday to Friday only.

However, adherence to gender-specific changing rooms needs to be followed outside of these times.

I forgot to bring a padlock with me. Can I leave my belongings on poolside?

Unfortunately this is not possible due to safety procedures in place. Any items left by you on poolside are potential obstructions during emergencies and can be hazardous on our narrow pool paths.

If you forgot your padlock, we sell 3-digit combination padlocks at reception for £4 each (non-refundable).

Can I bring my phone onto poolside? It's waterproof.

Use of mobile phones either on poolside or in the viewing gallery area is strictly prohibited.

As part of our commitment to child protection we prohibit the use of all photographic or video recording equipment without prior permission being obtained.

Since almost all mobile phones now include some form of camera we cannot allow mobile phones to be used around the pool, this includes for texting.

If you wish to make a call or send a text, please leave the pool area before doing so.

When will you confirm your schedule for upcoming half-term?

We aim to confirm schedule 4-5 weeks before each holiday period. If you wish to be notified as soon as activities come out, please sing up to our newsletter.

How can I book?

You can book online on our website. Alternatively, please call Aspire Team on 020 8875 2603 to reserve your space today.

What should my child wear?

Each child should wear appropriate clothing to do some physical activity in and also appropriate for the weather whether that being sun cream or waterproof jacket. Our arts and crafts activities can get messy and we would rather your child's best clothes don't get ruined.

Who are your staff?

All our staff come from different backgrounds but all have one thing in common which is making sure your child enjoys their time at our centre. Staff is recruited for their attitude, enthusiasm and dedication and naturally they are cleared by the Disclosure and Barring Service (DBS) at the Enhanced Level.

What can you guarantee me as a Parent/Guardian?

• All our structured sessions are instructed by qualified teachers
• Children will be well supervised
• Children will make new friends
• All staff are 100% committed to delivering an enjoyable fun filled sessions for all kids.

What age children do you accept?

We welcome children aged 4 – 14 for majority of our holiday/half-term activities. Some classes, however, are age restricted such as archery due to required upper body strength or other safety criteria required.

When do your courses run?

Our courses follow the academic year, starting with the Autumn term beginning late September/October. Subsequent terms are the Spring term starting mid-January, and the Summer term starting April/May. Some one-day workshops are run in half-term breaks.

Most courses are 10 to 12 weeks long, occurring in the evening, once a week - but please see individual course pages for specific information.

Courses for the next academic year are published late July/August.

The course I want to enrol on is fully booked. Can you put me on the waiting list?

We don't keep waiting lists and suggest that interested parties hit the 'book now' button on the course page when available, and if the course is fully booked, please sign up for our newsletter if you wish to be notified of any upcoming courses.

Who can enrol on one of our courses?

Anybody can enrol for our short courses at Aspire - these are open access courses.

N.B. You need to be at least 18 years old to enroll, unless otherwise specified.

Are the courses formal qualifications?

No, the courses are not qualifications or diplomas, as they are not accredited.

What does '10 weekly classes' mean? What days are the lessons? Weekly means once a week, so for example, '10 weekly classes' means one lesson per week for 10 consecutive weeks.

Classes are held on the same day each week as the start day, and any variation is stated our course’s information page.

If there is more than one instance of the course running that term, you attend on the day that you sign up for.

How many children can you accommodate?

This depends on the type of part you wish to book as the maximum number of children allowed varies between each party due to safety compliance.

Can we bring alcohol?

Unfortunately alcohol consumption is strictly prohibited on site.

What time can we arrive to set up?

Birthday parties booked with us come with a complimentary 30 minute set up time before the party starts. Our assistants will be on hand to help you set up any food or decorations you have - you can use them as much or as little as you need!

Do you provide food?

Unfortunately we do not provide on-site catering. Every party is different and you know best what the dietary requirements are for your guests, so would advise you to bring any food that suits your needs.

Do you have any restrictions?

Neither alcohol nor smoking is allowed anywhere on site as we share premises with Southfields Academy. Also, due to our smoke detectors being situated in every room, no candles are allowed in the centre.

How long do your parties last? Can I hold my party at any time?

Each standard party experience lasts 2 hours, which includes 1-hour party time instructed by our staff (1.5 hours for specialist parties) and 1-hour of unstructured party room time.

Generally, our birthday parties can be booked on weekends to start anytime from 11am to 3pm. All parties need to finish by 5pm in the party room in order for the room to be left in a tidy manner.

Can I make changes to my booking?

Yes, you can make changes (up to 5 working days before your party) – simply telephone our centre and our staff will happily amend your booking.

Please note, all changes must be made up to 5 working days before your party commences. Unfortunately after this time we are unable to make any changes due to having organised staff.

Can we hang decorations?

Our rooms brightly coloured and tend not to need much decoration, nonetheless if you would like to hang banners, balloons or decorations then you are most welcome.

Can I cancel my party?

We know that you will only cancel if there is a very good reason and so we will do our best to help you cancel if that’s what you need to do. Unfortunately the deposit paid (£60) is not refundable as this covers the cost of administration and the fact that the slot has been blocked to other guests.

Do you cater for under 3’s?

Unfortunately, at present we do not host any soft play parties and majority of our birthday parties cater for children aged 4 years and over.

How do I pay?

Once you have received a booking confirmation from our system, we will contact you shortly to arrange a payment on the same day. Unfortunately we cannot hold any bookings provisionally. This constitutes a non-refundable deposit (£60). Payments are in GB Pounds Sterling and can be made by credit/debit card, cash or cheque. We do not accept AMEX. All prices are inclusive of VAT.

Do I have to pay for a locker?

Our padlock lockers are designed to allow you to safely store and secure items with your own padlock.

Please remember to bring a padlock with you for your visit and speak to a member of staff with any questions.

We also sell 3-digit combination padlocks at reception for £4 each (non-refundable).

Are there changing rooms and showers?

Yes, we have 3 sets of gender-specific male and female changing rooms and showers for poolside area; fitness studios; and gym/sports hall users.

Please note, body wash, towels and hair dryers are not provided.

Is there a place where I can leave a pram or pushchair within the venue?

Yes, we have our very own buggy park in centre where all prams or pushchairs can be stored during your stay. Please speak to a receptionist for its locations upon your arrival.

Any type of buggy on our premises is a hazard during fire evacuation as it’s deemed an obstruction; however carrycots, baby car seats, baby carriers are allowed on site.

Changing rooms during swimming lessons seem very busy at times, is there any other place my child can change in time for their lesson?

To tackle this issue, we have made both female and male changing rooms gender-neutral during swimming lesson period between 16:00 – 18:15, Monday to Friday only.

However, adherence to gender-specific changing rooms needs to be followed outside of these times.

Do you offer car parking?

We offer car park completely free of charge to park in for all customers of Aspire. We also have 2 disabled parking bays.

During term time, parking is available on weekdays after 16:00 and all day on weekends. During school holidays, parking is available throughout our opening times.

Please note, we cannot guarantee parking spaces and quite often our car park is full. On-street parking in residential area next to the centre is available. Restrictions are operational between 1.30pm to 2.30pm, Monday to Friday. For most up-to-date information, please visit Wandsworth Borough council page here.

What is your changing room admission policy?

Use of all changing rooms is permitted to any child less than 8 years of age accompanied by an adult.

After the child is 8 years old or above, the use of gender-specific changing rooms applies.

Adults have to adhere to gender-specific changing rooms at all times (unless otherwise specified).

Can anyone hire facilities at your venue?

Yes, hiring facilities is available for both members and non-members. Annual membership holders are eligible for concessionary member rates whereas club membership holders receive exclusive club hire rates for larger facilities such as sports hall and 3G pitch.

What is your cancellation policy?

Any facilities booked may be cancelled without charge 72 hours prior to scheduled booking by written notice. Where a cancellation is not made in accordance with this rule, we reserve the right to charge the full amount.

What is the cost of hire? Do you provide discounts?

All facilities are charged by the hour (please see pricing section of the website). 10% discount is available on 10-week block bookings (excluding 3G pitch bookings).

Can I provisionally book space required?

Unfortunately we cannot hold any bookings provisionally. We require full payment upon booking. 10% discount is available for any 10 consecutive bookings (block bookings).

Do you hire out badminton courts?

Up to 5 badminton courts are available for hire at our centre (subject to availability) on the weekends only. Equipment hire requires a refundable £5 deposit charge per pair of equipment (2 rackets and 2 shuttlecocks). Equipment needs to be returned undamaged for the deposit to be refundable.

Do you hire out table tennis?

Table tennis is available for hire at our centre (subject to availability) on the weekends only. Equipment hire requires a refundable £5 deposit charge per pair of equipment (2 bats and 2 balls). Equipment needs to be returned undamaged for the deposit to be refundable.

Do you provide equipment as part of the booking?

We provide equipment hire which requires a refundable £5 deposit charge per pair of equipment. Equipment needs to be returned undamaged for the deposit to be fully refundable.

We do not provide equipment free of charge since the equipment has been misused in the past. Implemented deposits are merely symbolic as they do not cover the cost of the replacement but ensure everyone uses our equipment with care.

How can I arrange a block booking with you?

Please email Aspire Team on bookings@aspiresouthfields.com with your requirements and we can advise you on availability.

Can I provisionally book your facilities before making the payment?

Unfortunately we cannot reserve nor provisionally book any space that you require unless full payment is made upon booking.

This is to ensure payments are taken before the bookings commence as we do not have dedicated sales team to chase up overdue payments.

Can I get invoiced for my booking?

At present, we only invoice our ongoing hirers who completed event/block booking application forms.

We accept credit/debit cards, cash and cheques for all other bookings.

Can I pay for a course in instalments or by direct debit?

Unfortunately we require a full payment upon booking and at present do not have direct debit option available at our centre.

Is your centre cashless?

All facility hire bookings require cashless transactions, however, we still accept cash for general admissions in the centre.

Majority of retail purchases in the UK are made via cashless transactions and it’s a trend that’s accelerating. Aspire is keen to keep up with customer service trends that reflect consumer preferences. The move to cashless reduces customer queues in the centre, saves costs in handling money and eliminates the potential for cash thefts.

Will I be able to pay for drinks or snacks with cash?

Our vending machines still accept cash.

Can I drop-in/walk-in for gym/swim/classes?

Advance online booking is recommended, however, not necessary as we welcome walk-ins too.

Payments can be made by cash or card.

Can I get reimbursed for my membership?

All annual membership and monthly passes have beeen reimbursed by extension. Please contact us if you believe you are owed an extension.

What is your cancellation policy during COVID-19?

1. Any facilities booked may be cancelled & amended without charge 72 hours prior to scheduled booking by written notice. Where a cancellation is not made in accordance with this rule, we reserve the right to charge the full amount.
2. Any events which are not limited to courses, classes and activities require 72 hour written notice for the cancellation to be fully refundable unless otherwise stated in the applicable T&C's. Refunds are not processed at the time of cancellation and are issued at a time suitable for us and usually after the course, class or activity has finished.
3. During COVID-19, 72-hour cancellation policy still applies. In exceptional circumstances, any cancellations not made in accordance with the cancellation policy due to self-isolation will require a written proof (letter, email or confirmation of being tested).

Am I required to wear a face covering/face mask?

Use of face masks/face coverings is enitrely optional. We would advice to use face masks within any crowded areas of the centre.

Are your changing rooms open?

The use of changing rooms is open to all, without any restrictions.